The system of providing services

ESKON s.r.o. offers a wide scope of services provided upon the customer’s request either separately or as a complex of services during pre-implementation, implementation and operation of the system.

Pre-implementation:

• detailed consultation to find out whether the system BIS® offers solution to the customer’s requirements
• survey of the level and parametres of the customer’s technical platform (hardware)
• analysis of the system setting
• specification of implementation time schedule

Implementation:

• installation of the program
• training of the system BIS® administrators
• training of the system BIS® operators
• basic parametrization of the system BIS® according to the data provided by the customer
• gradual introduction to operation

After-implementation support:

• installation of complementary software (new modules to meet the customers‘ needs)
• additional training of the system BIS® administrators and operators
• consultations, hotline and help desk

Based on the type of contract, the technical support of the system BIS® provides:

• the latest legislation updates
• free update of the system BIS®, upgrade at discount price
• faultless program and user system
• user support
• hotline
• help desk
• preventive check of the hardware once per year
• preventive check of the software once per year
• discount on services connected with the system BIS®
• we offer also service OUTSOURCING

If you are interested in:

• constant advancements of the system BIS®,
• user support,
• hotline and help desk services,
• discount prices of our services,

please contact us at:

telephone: +420 553 624 055, +420 553 786 811
email: obchod@eskon.cz